Refund & Cancellation Policy

1. Monthly plans and the AI Front Desk

• Cancel anytime. Email getfoundkelowna@gmail.com or reply “cancel” to any of our emails.
• Your plan stays active until the end of the month you've already paid for, and you won't be charged again.
• We don't refund a month that's already started, or part of a month.
• Exception: if you cancel before we've started any work for you (for example, right after signing up), we'll refund that payment in full.

2. One-time services

This covers the Launch website, Review Catch-Up, Promo Video Pack, Google Profile Glow-Up and Landing Page in 48h.

• Before we start work: cancel for a full refund.
• Once we've started: the fee isn't refundable, but we'll make it right. If something we deliver doesn't match what was described, tell us and we'll fix it, within the included revisions (the Launch website includes 2 rounds of changes).
• If we ever can't deliver what we promised, we'll refund you.

“Started” means we've begun creating your content or making changes to your accounts.

3. The free audit

The AI Visibility Audit is free, so there's nothing to refund and nothing to cancel.

4. How to ask

Email getfoundkelowna@gmail.com within 14 days of your payment (or of delivery, if something needs fixing). Include your business name, what you bought, and what's wrong. We reply within 1 business day.

If something's not right, please email us before disputing a charge with your bank. It's faster for everyone.

5. How refunds are paid

• Refunds go back to the original payment method, including the GST you paid.
• Card payments are refunded through Stripe. Your bank usually shows it within 5 to 10 business days.
• e-Transfer payments are refunded by Interac e-Transfer to the email you paid from.

6. More details

Late or failed payments, fair-use limits and the rest of our rules are in our Terms of Service.