Terms of Service

1. Who we are

Get Found Kelowna is the operating name of 1502966 B.C. LTD., a company based in Kelowna, British Columbia, Canada. In these terms, “we”, “us” and “our” mean Get Found Kelowna. “You” means the business that buys from us, and the person agreeing on its behalf.

Our services are for businesses. By buying a plan or service, or using this website, you agree to these terms, and you confirm you're allowed to agree to them for your business.

2. Our services and what’s included

What each plan and service includes is described on our pricing and quick wins sections. Today that is:

• Monthly plans: Starter $299/month, Growth $599/month, and Autopilot $1,199/month (Autopilot includes the AI Front Desk).
• AI Front Desk (on its own, or included in Autopilot): $249/month, up to 300 phone minutes a month (fair use, see section 7).
• One-time services: Launch website $999 (includes 2 rounds of changes), Review Catch-Up $99 (up to 100 reviews), Promo Video Pack $199, Google Profile Glow-Up $199, and Landing Page in 48h $399.
• Free AI Visibility Audit: free, with no obligation to buy anything.

We may improve or change features over time. If we raise the price of a plan you're already on, we'll email you at least 30 days before the new price applies, so you can cancel first if you want to.

3. Monthly plans: no contract, cancel anytime

• Monthly plans and the AI Front Desk are billed monthly, in advance, starting on the day you sign up, until you cancel.
• AI Front Desk free trial: when you sign up for the AI Front Desk online, the first 14 days are free. We take your card at sign-up and charge the first month after 14 days unless you cancel before then. To cancel, email getfoundkelowna@gmail.com (or use the manage link in your Stripe receipt, if it has one). Cancel within the 14 days and you pay nothing.
• There's no long-term contract. Card payments renew automatically each month through Stripe.
• To cancel, email getfoundkelowna@gmail.com or reply “cancel” to any of our emails. You don't need to give a reason.
• Your cancellation takes effect at the end of the month you've already paid for. We keep working until then, and you won't be charged again.
• Refunds are covered in our Refund & Cancellation Policy.

4. One-time services

• One-time services are paid up front. We start once we have your payment and the things we need from you (like photos, your logo, or access to your Google profile).
• Delivery times such as “48 hours” count from when we have everything we need. They're our honest target, not a guarantee.
• The Launch website includes 2 rounds of changes. Extra rounds, new pages or new features are quoted separately before we do them.

5. Prices and payment

• All prices are in Canadian dollars (CAD), plus 5% GST.
• Card payments are handled by Stripe. We never see or store your full card number.
• Interac e-Transfer: send it to getfoundkelowna@gmail.com (auto-deposit, no password needed) and put your business name and the plan or service in the message. Work starts once the transfer arrives. If you pay a monthly plan by e-Transfer, each month's payment is due before that month starts, and we'll email you a reminder. Any fees your bank charges are yours.

6. Late or failed payments

If a card payment fails, or a monthly e-Transfer hasn't arrived within 7 days of its due date, we'll email you. If it's still unpaid after that, we may pause your service until it's paid. If a payment is more than 30 days overdue, we may cancel the plan.

7. Fair-use limits

• AI Front Desk: up to 300 phone minutes per month. We'll warn you if you get close. If you regularly need more, we'll suggest options before anything changes.
• Review Catch-Up: up to 100 reviews.
• Launch website: 2 rounds of changes.
• Plans cover one business. We may limit use that's unlawful, abusive, or far beyond normal for a small local business.

8. What we need from you

• Accurate information about your business (hours, services, prices, offers), and a heads-up when something changes.
• Access to your Google Business Profile, social media accounts and website where the service needs it. We use each platform's own invite or manager access. We never ask for your passwords.
• Your content: you own the photos, logos, videos and text you send us, and you confirm you have the right to use them. You give us permission to use, edit and post that content to deliver the service.
• Timely replies to our questions and approval requests. Delays on your side can delay delivery.
• Your customers: if we send review requests or messages for you, they go only to your real customers, and you confirm you're allowed to contact them (for example, under Canada's anti-spam law, CASL).

9. AI-made content

Most of our work is created with AI tools, and a person reviews it before it goes out. AI can still get things wrong, like a detail, a price or a turn of phrase.

You can choose to approve posts before they go out. Either way, please review what we make before relying on it, especially prices, hours, offers and anything about health, safety or legal matters. Tell us if something's off and we'll fix it quickly. Once you approve content, or ask us to post automatically, you're responsible for what it says about your business.

We never post fake reviews or pretend to be your customers.

10. No guaranteed results

We do the work that Google and social platforms reward, but we don't guarantee any ranking, number of reviews, leads, calls, sales or revenue. Those depend on things we don't control, like platform algorithms, competitors and your customers.

Google, Facebook, Instagram, TikTok and other platforms can change their features, remove content or suspend accounts. We're not responsible for their decisions, but we'll help you sort things out where we can.

11. Who owns the work

• Once you've paid in full, you own the deliverables we make for you, like your website content, videos, posts and landing pages.
• We keep ownership of our own tools, templates and methods. You may keep using any template parts that are built into your deliverables.
• Third-party items, such as stock photos, fonts or music, stay under their own licences.
• We'll only show your work as a sample, even with your name removed, if you give us permission.
• If you leave, we'll hand over your files on request, as long as your account is paid up.

12. Confidentiality and privacy

We keep your account access and business information confidential and use it only to deliver our services. Our Privacy Policy explains what we collect and how we protect it.

13. Limitation of liability

As far as the law allows:

• Our total liability for any claim about our services is limited to the fees you paid us in the 3 months before the claim.
• We're not liable for indirect or consequential losses, such as lost profits, lost data, lost business, or a platform suspending or limiting your account.
• You're responsible for claims caused by content you supplied or by your breach of these terms.

Nothing in these terms limits any liability or right that can't be limited by law.

14. Ending our agreement

You can cancel anytime, as described in section 3. We may pause or end our services if you don't pay, break these terms, or ask us to do something unlawful or misleading. We may also end a service for any other reason with 30 days' email notice, and refund any period you've paid for but won't receive.

When things end, we stop work. Please remove our access to your accounts (or ask us and we'll remove ourselves). Anything you've paid for stays yours.

15. Governing law

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. Any dispute goes to the courts of British Columbia. Before anything formal, please email us. Most problems are fixed with one email.

16. Changes to these terms

We may update these terms from time to time. We'll post the new version here with a new “Last updated” date. If a change materially affects a plan you're on, we'll email you at least 30 days before it applies.

17. Contact us

Get Found Kelowna (1502966 B.C. LTD.), Kelowna, British Columbia, Canada
Email: getfoundkelowna@gmail.com. We reply within 1 business day.