AI Visibility Audit

Sunfold Café

Coffee shop & bakery · Lakeshore Rd, Kelowna, BC · Prepared Nov 2, 2026

58/100

Needs work

Locals can find you, but you're losing the click.

Your basics are in place, but more than half of your Google reviews have no reply, your Google listing hasn't had a fresh photo or post in over a year, and your site is slow on phones. These are quick fixes, and together they're the difference between showing up and getting chosen.

Google listing

Reviews

Website

Your fix list, in order

Ranked by how much each fix helps you get picked on Google and Google Maps.

1
Reply to the 21 unanswered reviews
Including both 1-star reviews from September. Unanswered complaints are the first thing new customers read.
High impact · 1 day
2
Change your main category to “Coffee shop”
It's set to “Restaurant”, so you're competing with dinner spots instead of showing up for “coffee near me”.
High impact · 10 min
3
Add 20+ fresh photos and post weekly
6 photos, the newest from 14 months ago, and no Google posts in 90 days. Busy local cafés typically show 40+ photos.
High impact · ongoing
4
Ask every customer for a review
Only 2 new reviews in the last 90 days. A simple text or receipt QR code after each visit can get you to about 8 a month.
Medium impact · ongoing
5
Put your menu on a real web page
It's a PDF today, which Google can't read well and phones load slowly. Use a page title like “Sunfold Café | Coffee & Bakery on Lakeshore Rd, Kelowna”.
Medium impact · 1 day
6
Speed up the mobile site
4.8 s to load on a phone (aim for under 2.5 s). Compressing the 3 large hero images fixes most of it.
Quick win · 1 hour

What we checked

Google listing 61

Name, address, hours and phone are complete and consistent
Website link works
Main category is “Restaurant”, not “Coffee shop”
No products or menu items listed
Only 6 photos; the newest is 14 months old
No Google posts in the last 90 days

Reviews 52

4.3 ★ average from 38 reviews
21 of 38 reviews (55%) have no owner reply
Both 1-star reviews are unanswered
Only 2 new reviews in the last 90 days

Website 64

Secure (HTTPS) and mobile-friendly layout
4.8 s to load on mobile (target under 2.5 s)
Menu is a PDF download
Home page title doesn't mention “coffee” or “Kelowna”
No “Get directions” button on the home page

Want us to fix it?

Review Catch-Up · $99

We reply to all 21 unanswered reviews (fix #1).

Google Profile Glow-Up · $199

Category, menu, photos and updates set up (fixes #2–3).

Growth plan · $599/mo

All of it on autopilot: reviews, weekly posts, videos and Google updates.

See quick wins Get your own free audit

Sample report prepared by Get Found Kelowna for a fictional business. Your free audit uses your real Google listing, reviews and website. · getfoundkelowna@gmail.com